Thank you for shopping with rzone.biz. We strive to provide high-quality products and digital content tailored to meet your needs. To ensure transparency, we’ve outlined our refund and returns policy below. Please review this policy carefully as it contains important information regarding refunds, returns, and exchanges for both digital and physical products.
1. Digital Products
All digital products purchased on rzone.biz—including but not limited to eBooks, Business Guides, Journals, Planners, and any downloadable files—are non-refundable. Due to the nature of digital content, once a product has been purchased and delivered, it cannot be returned or refunded. By purchasing a digital product from rzone.biz, you agree to this no-refund policy.
- Why No Refund?
Digital products, once accessed or downloaded, are considered final sales, as there is no way to “return” these products in the conventional sense. We encourage you to thoroughly read product descriptions and view any available previews before making a purchase. - Contact Us for Assistance
If you encounter issues with accessing your digital product, please reach out to us at [email protected]. We’ll be happy to help resolve any technical issues promptly.
2. Physical Products
Our physical merchandise includes apparel, accessories, and themed collections (such as AstroNova and Krishna Store merchandise). All of our products are made to order, meaning they are crafted specifically for you upon order placement. Due to this custom production process, we have specific policies regarding returns, refunds, and exchanges.
A. Replacements and Refunds for Defective Products
We want you to receive your products in perfect condition. However, if you receive a defective item, we offer replacements or refunds under the following conditions:
- Defective Products Only: Refunds or replacements are available only for items deemed defective upon receipt. A defective product includes items with manufacturing errors, significant design flaws, or visible damage upon delivery.
- Reporting Period: To qualify for a replacement or refund, the defect must be reported to us within 5 days of delivery.
- Proof of Defect: Please email [email protected] with your order number, a description of the defect, and clear photographs of the defective product. This helps us evaluate the issue and provide a quick resolution.
B. Exclusions – No Exchanges for Size, Color, or Personal Preference
As our physical products are made to order, we cannot accept returns, exchanges, or refunds based on sizing issues, color preferences, or personal preferences. We strongly recommend that you:
- Review Sizing Guides: Refer to our detailed sizing charts provided on each product page before placing your order. If you need assistance with sizing, please contact us before making your purchase.
- Verify Color Selections: We strive to accurately display product colors on our website. However, slight variations may occur due to screen display differences, which we cannot control.
C. Conditions for Replacement/Refund Approval
If a replacement or refund is requested for a defective item and approved by our team:
- Replacement: We will arrange for a replacement of the exact item at no additional cost to you. Replacements are processed within 5-7 business days after approval and are subject to item availability.
- Refund: If a refund is approved, it will be processed within 7-10 business days after confirmation. Refunds will be made to the original payment method used for the purchase.
D. Shipping and Return Costs
In the rare event that a defective product must be returned:
- Return Shipping: We will cover the cost of return shipping for defective items if a return is required. Specific return instructions will be provided upon approval of the return request.
- Non-Returnable Items: If an item is returned without prior approval or does not meet the conditions outlined above, it will not be eligible for a refund or replacement, and we will not cover return shipping costs.
3. How to Request a Refund or Replacement
If you meet the criteria outlined above and wish to request a refund or replacement for a defective product, please follow these steps:
- Email Us: Contact us at [email protected] within 5 days of receiving the product. Include your order number, a detailed description of the defect, and clear photos.
- Wait for Evaluation: Our support team will review your request and respond within 48 hours with further instructions or any clarifying questions.
- Follow Return Instructions: If a return is required, we will provide specific instructions. Returns not following these instructions may result in delays or denial of a refund/replacement.
- Receive Confirmation: Once we confirm the defect, we will process a replacement or refund as per our policy.
4. Important Notes
- Digital Products: No refunds or exchanges are offered for digital content due to the nature of these products.
- Defective Physical Items Only: Refunds and replacements are provided solely for defective merchandise and must be reported within 5 days of receipt.
- Made-to-Order: Since each product is custom-made, exchanges based on size, color, or other preferences are not available. Please review product details thoroughly before purchase.
Contact Us
For questions regarding our Refund and Returns Policy, or if you need help with a refund or replacement request, please contact us at [email protected]. We’re here to assist you and ensure that your experience with rzone.biz is smooth and satisfactory.
Thank you for choosing rzone.biz! We appreciate your understanding and cooperation with our policies to maintain quality and customer satisfaction.