Privacy Policy

Last Updated: 29/10/2024

At rzone.biz, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your personal information. By accessing or using rzone.biz, you agree to this Privacy Policy. If you have questions or concerns, please reach out to us at [email protected].

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1. Personal Information

When you purchase a product, create an account, subscribe to our newsletter, or contact us, we may collect the following personal information:

  • Name
  • Email Address
  • Billing and Shipping Address
  • Phone Number
  • Payment Information (collected through secure third-party payment providers)

1.2. Non-Personal Information

We may also collect non-personal information, such as:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Browsing Behavior (e.g., pages visited, time spent on pages, referring URLs)
  • Cookies and Tracking Information (see section 6 below for more details)

1.3. Data Collected Through Google Tag Manager and Meta Pixel

We use Google Tag Manager and Meta Pixel to collect and analyze data related to your interactions with our website, in order to improve user experience and tailor our marketing efforts. This includes:

  • Behavioral Data: Information on pages visited, products viewed, actions taken, and session duration.
  • Conversion Data: Information on completed actions (e.g., purchases, sign-ups) that help us measure the effectiveness of our advertising campaigns.
  • Demographic and Interest Data: Aggregated data on visitor demographics and interests (where available), used to better understand our audience.

This information is generally collected in an anonymous or pseudonymous form and is used to create an improved, personalized browsing experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. Providing and Improving Services

  • Order Processing: To fulfill and process your orders, manage billing, and communicate with you about your purchases.
  • Customer Support: To respond to your inquiries, requests, or issues with your account or order.
  • Personalization: To tailor content, offers, and recommendations to your preferences and interests.

2.2. Marketing and Communications

  • Newsletters and Promotions: With your consent, we may send you newsletters, promotions, and other marketing communications. You may opt-out at any time by following the unsubscribe link in these communications.
  • Remarketing and Advertising: We use Google Tag Manager and Meta Pixel to serve targeted ads based on your interactions with our website, products viewed, and purchase history. This helps us ensure that you see relevant content and offers on social media platforms and other websites.

2.3. Legal Compliance and Protection

  • Legal Obligations: To comply with applicable laws, regulations, and legal requests.
  • Fraud Prevention and Security: To prevent fraudulent transactions, unauthorized access, and other illegal activities.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

3.1. Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, shipping providers, and IT support. These providers only have access to your information as necessary to perform their functions and are bound by confidentiality agreements.

3.2. Advertising and Analytics Partners

  • Google and Meta: We share non-identifiable, pseudonymous data with Google and Meta to facilitate our use of Google Tag Manager and Meta Pixel, enabling us to understand user behavior and improve our advertising efforts. This data may be used by these third parties to serve you with relevant advertisements and analyze site performance. For more information, please review Google’s Privacy Policy and Meta’s Privacy Policy.

3.3. Business Transfers

If rzone.biz is involved in a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction, subject to the acquirer’s privacy policies.

3.4. Legal Requirements

We may disclose your information when required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the information and the purposes for which it was collected.

5. Security of Your Information

We take reasonable precautions to protect your information from unauthorized access, alteration, disclosure, or destruction. Measures include:

  • Encryption of sensitive data during transmission (e.g., SSL/TLS for payment information)
  • Access Control to restrict information access to authorized personnel only
  • Regular Security Audits to assess potential vulnerabilities

Despite our efforts, no data transmission or storage system is completely secure. We cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve targeted advertisements. You may choose to accept or decline cookies through your browser settings.

6.1. Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality, such as login sessions and shopping cart persistence.
  • Performance Cookies: Collect information on how visitors use our website to help improve its performance.
  • Functional Cookies: Enable personalized features and remember your preferences.
  • Advertising Cookies: Track browsing habits to display relevant ads on other platforms, managed through Google Tag Manager and Meta Pixel.

6.2. Managing Cookies

Most web browsers allow you to manage cookie settings. You can set your browser to reject cookies or to notify you when cookies are being placed on your device. However, rejecting cookies may affect certain functionalities of our website.

7. Your Rights

You have certain rights regarding your personal information, subject to applicable law:

  • Access: You may request a copy of your personal information that we hold.
  • Correction: You may request to update or correct any inaccurate or incomplete information.
  • Deletion: You may request to delete your personal information, subject to certain legal exceptions.
  • Objection and Restriction: You may object to or request a restriction on the processing of your information in specific circumstances.
  • Data Portability: You may request to transfer your data to another service provider where technically feasible.

To exercise these rights, please contact us at [email protected]. We may require additional information to verify your identity before fulfilling your request.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you engage with.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically to stay informed of our data practices.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address:
Rhizomatic Web Services
301, Shanta Bldg, 3rd Floor,
18th June Rd, St.Inez,
Panaji, Goa. 403001

Thank you for trusting us with your information and for visiting rzone.biz. We are committed to safeguarding your privacy and providing a safe online experience.

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